Security:
The Inkymole shop has SSL, which adds a layer of security when you enter your information at checkout. Payments are processed by PayPal or Stripe, depending on which you choose.
Packing your order:
Sarah or Leigh will pack and post your purchases as soon as possible on receipt of your order. We can't always do it same day because of deadlines and illustration-related commitments, but we ALWAYS do it as soon as possible - usually the same day.
Something not right?
If there's anything wrong when you get your order - damaged, not the right thing, anything you're not sure about - just email us: [email protected].
You've got the standard 14 days to let us know if there's a problem.
Ordered the wrong thing?
Occasionally customers order the wrong thing by mistake.
If it's a print, this can't be returned as they're made to order - but email us anyway to see what we can do: [email protected]
Changed your mind?
As a small independent business we can't do automatic refunds, and prints are non-refundable as they're made to order.
HOWEVER: if you've bought something you've changed your mind about, you can send it back to us at your own cost and providing it's received in perfect condition, we can refund you the cost of the item less fees (but not the postage, as we had to deliver the item to you in the first place). Always email first to let us know.